Returns & Exchange

While we hope that you are delighted with your order, we understand that sometimes you will want to return some items.

In order to arrange a return, please contact our customer service team and tell them your customer order number, the item you are returning and the reason for the return.

We will then provide you with a returns authorisation number and the address you need to send the item to.

Pleasee ensure you package the item securely and include:

• Your order number
• The returns authorisation number
• Whether a replacement or refund is needed
• The reason why you are returning the item.
• If your item is faulty tell us what the fault is

Items must be returned within 14 days of receipt and we will gladly offer you an exchange, refund or credit note.

Please wrap the items very securely and use insured registered delivery, keeping the receipt. We cannot accept liability for goods lost or damaged in transport.

Aspetto can only refund postage costs if we have sent the wrong item or if the item is faulty. We cannot be held responsible for non-delivery of returned goods.

If you have any doubts with regards to your statutory rights please click here to go The Office of Fair Trading